Shipping Policy
Last updated: February 7, 2024
Thank you for choosing RadKET for your shopping needs. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our marketplace.
Shipping Process:
Sellers on RadKET are responsible for setting their own shipping prices, rates, and policies. When you place an order on our platform, the seller from whom you purchased the product will be responsible for shipping it to you.
Shipping Rates and Timelines:
Shipping rates and delivery timelines may vary depending on the seller and the shipping method chosen at the time of checkout. Each seller determines their own shipping rates and timelines, which should be clearly outlined in the product listing. It is recommended to review the shipping details provided by the seller before completing your purchase.
Shipping Addresses:
Buyers are responsible for providing accurate and complete shipping addresses at the time of purchase. RadKET and its sellers will ship products to the address provided during checkout. It is essential to double-check the shipping address to avoid any delivery delays or issues.
International Shipping:
Some sellers on RadKET may offer international shipping, while others may only ship within specific regions or countries. Please review the seller's shipping policies and availability before placing an order for international delivery. International shipping rates and delivery timelines may vary depending on the destination and shipping method selected.
Shipping Confirmation and Tracking:
Once your order has been shipped by the seller, you will receive a shipping confirmation email containing tracking information, if available. You can also find the shipping information on the order in your account. You can use this tracking information to monitor the status and location of your package during transit.
Shipping Delays:
While RadKET and its sellers strive to ensure timely delivery of orders, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs clearance procedures, or carrier delays. We appreciate your patience and understanding in such situations.
Lost or Damaged Shipments:
In the event that your shipment is lost or damaged during transit, please contact the seller directly to initiate a resolution. RadKET is not liable for any lost or damaged shipments, but we are here to assist you in communicating with the seller to resolve the issue promptly.
Returns Due to Shipping Issues:
If you need to return a product due to shipping-related issues, such as receiving the wrong item or experiencing damage during transit, please refer to our Return and Refund Policy for instructions on how to initiate a return request.
Contact Us:
If you have any questions or concerns regarding our Shipping Policy or your order's shipment, please don't hesitate to contact us:
By email: support@radket.com
By visiting our website: https://radket.shop/en/contact-us